Customer Support Executive Full-time Job

2 weeks ago   Customer Service   Dubai   282 views Reference: 35516
Job Details

In This Role, You Will

Communicating with clients through various channels providing product and service information and resolving product and service problems.

Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Processing contracts and legal documents.

Keeping record of customer interactions, transactions, comments and complaints.

Ensure customer satisfaction and provide professional customer support.

Requirements

A minimum of secondary education

Preferably Undergraduate in business

At least 1-2 years of experience in a Customer Support role

Knowledge of ticketing systems and Customer support practices

Excellent verbal and written communication skills

Strong organization skills

Problem-solving and multi-tasking skills

Patient

Flexible

Enthusiastic

Empathy/Compassion

Company Description
Dubizzle is the leading classifieds platform for users in the United Arab Emirates. Since its launch in 2005, dubizzle has become the number one platform for users to buy, sell, or find anything in their community.
A community where underused goods are redistributed to fill a new need, and become wanted again, where non-product assets such as space, skills, and money are exchanged and traded in new ways that dont always require centralized institutions or middlemen. dubizzle is a part of the Dubizzle Group Holdings Limited which also operates the largest property classified sites in Pakistan, Bangladesh and Morocco.
In April 2020, the Dubizzle Group Holdings Limited merged with the Netherlands-based OLX Group in certain key markets, and was valued at $1 Billion, giving it the coveted unicorn status. The group now also owns and operates Bayut in the UAE, OLX Pakistan, OLX Egypt and OLX Lebanon, in addition to several other platforms in the broader Middle East region, including Saudi Arabia, Bahrain, Oman, Kuwait and Qatar.
Now situated in the heart of Dubai Design District, Dubais skyline may have changed, but dubizzle has not, and there is so much more to come.