Customer Success Manager Full-time Job

2 weeks ago   Customer Service   Dubai   127 views Reference: 20142
Job Details

What Your Day Will Look Like

A strong focus on supporting customers by finding solutions to ticket requests.

Enrich documentation about problem solving, Q&A, onboarding materials.

Drive campaigns targeting multiple customers through digital touch-points and activities.

Identify high potential as well as high risk customers from newly onboarded users or customers

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.

Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.

Engage with your portfolio of customers to ensure risk identification

Collect feedback from customers and format them for review by the product team

What We Are Looking For In You

Customer-facing experience

An empathetic individual with a natural drive to help others

Passion for technology, infrastructure and Ubuntu in particular is a must

Excellent presentation skills

Strong organisational skills, ability to structure and constantly update documentation

A team player capable of interacting with all departments internally

Company Description
We deliver open source to the world faster, more securely and more cost effectively than any other company.We're also the publishers of Ubuntu, the worlds most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.Secure and reliable, elegant and intuitive, and open for innovation - this is the future of open source, which is why we're proud to be the developers of the fastest growing Linux in the world despite already being the most widely deployed.If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.