Customer Service Specialist Full-time Job

Education Qualification:

· Bachelor’s degree in Commerce, Business Administration or Hospitality or other relevant qualification.

Work Experience:

5 years’ experience; previous experience working in an Account Management position is sought in a customer service industry preferably in aviation, airline catering or hospitality.

Demonstrated commitment to customer service excellence and continuous improvement.

Demonstrated ability to work under pressure undertaking a number of simultaneous projects.

Demonstrated detailed and fact based understanding of customer profiles, needs and priorities.

Demonstrated ability to work in meeting strict deadlines without compromising quality.

General knowledge of Aviation Safety and Security is an advantage.

Working knowledge of Food Safety requirements and systems is desirable.

Hands-on experience working towards KPI’s relating to cost, compliance, service and people.

Based in Dubai, Emirates Flight Catering is a multicultural workplace employing over 10,000 people from 69 countries around the world. From our inception in 1982, we have been creating a creative and collaborative working environment and believe that this has been at the core of our companys success. At Emirates Flight Catering we take pride in the in-flight catering, hospitality and support services provided to all Emirates Airlines Flights, First and Business Class lounges as well as more than a 100 other airlines departing from Dubai International Airport. Whilst our operation is challenging, with the capacity of more than 200,000 meals per day, we have invested in our people and promoted an environment that depends on team work. In addition to the opportunity of working for the largest stand-alone and technologically advanced catering facility in the world, a career with Emirates Flight Catering offers substantial professional growth, including advanced training in the fields of food safety and large scale operational management.