Customer Service Representative Full-time Job

Having experience working on Zendesk

Handle customer inquiries and complaints through phone, email, or chat in a professional and efficient manner.

Provide accurate, valid, and complete information to customers.

Build sustainable relationships with customers through open and interactive communication.

Resolve customer issues by investigating problems, developing solutions, and making recommendations to management.

Follow communication procedures, guidelines, and policies.

Maintain customer databases by entering, verifying, and updating customer information.

Desired Candidate Profile

Arab National with fluency in both written and spoken Arabic.

High school diploma or equivalent.

Previous customer service experience preferred.

Ability to work night shifts, including weekends and holidays.

Excellent communication and listening skills.

Good computer and typing skills.

Problem-solving and multitasking abilities.

NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF).
With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide.
Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS.
Our success is driven by our "passion to protect"; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.