Customer Service Representative Full-time Job

Key Competencies:

Operational skills – in the step-by-step processes of the operation.

Knowledge - of the fundamentals of the business.

Customer service - understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle complaints.

Positive attitude - towards work and the environment in general, to deliver the service requested of the company.

Communication skills – to interact effectively, within and outside GAC, using the English language.

Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.

Teamwork & collaboration – to work cooperatively with colleagues to complete tasks and involve others through liaising and building trust.

Customer focus - work with internal and external customers to identify their expectations and shared business objectives.

Self-management – complete high volumes of work, keeping a rapid pace without sacrificing accuracy.

Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications And Other Requirements

Graduate of business-related courses

Proficient knowledge of computers especially in MS Office - Excel & Outlook

Good English communication skills – both written and spoken

Minimum 5 years’ extensive experience in same role

Good work ethic to comply with company policies and procedures

Cultural awareness to work with people from diverse cultures and backgrounds

GAC is a global provider of shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, we deliver a flexible and value-adding portfolio to help customers achieve their strategic goals.
Established since 1956, GAC employs over 7,500 people at more than 300 offices in over 50 countries worldwide.