Customer Service Operations Specialist Full-time Job

Qualifications:

UAE National's encouraged to apply.

Experience in Customer service roles (Minimum of 2-4 years)

Background in Financial industry preferred.

Experience in handling customer complaints, client focused approach and effective handling of difficult conversations /customers

Bilingual : Ability to Speak and Write English and Arabic

Excellent verbal and written communication.

Positive/extrovert/excellent interpersonal skills

Knowledge of banking products services and processes.

Extensive knowledge of Microsoft Office and Computer Skills

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank an institution connecting millions of people across hundreds of countries and cities.