Customer Service Officer Full-time Job

Core Responsibilities:

Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries

Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience

Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution

To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence

Ensure all Customer interactions adhere to our internal quality standards

Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures

Maintain and update case notes and records accurately

Continuously learn, supporting the new market, product and service launches

Experience

Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial

Bilingual fluent English and Arabic

High proficiency in Microsoft Office Products

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. On a mission to inspire others to live well and win in ways that make the world better.