Customer Service Executive Full-time Job

Customer Service Executive

POSTED ON AUGUST 25, 2023 BY ADMIN

IIQAF

Full Time

Dubai

Posted 3 weeks ago

We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience.

You will be required to handle customer inquiries, resolve customer complaints, and other related customer service duties.

Responsibilities

• Handle customer inquiries and complaints in a professional and timely manner

• Provide accurate and timely information about products and services

• Identify customer needs and find solutions to customer issues

• Maintain customer database and records

• Follow up with customers to ensure their satisfaction

• Respond to customer inquiries via phone and email

• Track customer complaints and provide feedback to management

• Proactively suggest new products and services that could benefit customers

• Provide excellent customer service in person and via telephone

Qualifications

• Previous experience in customer service

• Excellent verbal and written communication skills

• Ability to handle customer inquiries and resolve customer issues

• Ability to work in a fast-paced environment

• Strong organizational skills

• Ability to multitask and prioritize tasks

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
The IIQAF Group of Companies is committed to providing the highest quality services to its customers. In the hospitality sector, the company offers a wide range of services, from hotel and restaurant management to event planning and catering. In the information technology sector, the company provides software development, web design, and IT consulting services. In the tourism sector, the company offers travel and tour packages, as well as destination management services. In the insurance sector, the company provides a variety of insurance products, including life, health, and property insurance. Finally, in the health care sector, the company provides medical services, including primary care, specialty care, and home health care.