Customer Service Agents Full-time Job

Engaging with customers to build rapport and enhance their overall experience.

Encouraging customer feedback and addressing any issues proactively

Monitoring and ensuring the security and safety of the premises and following security protocols and addressing any security concerns.

Coordinating & communicating with the relevant the company’s Business departments in a clear and concise manner to meet customer needs.

Maintaining accurate records of customer interactions and relevant information through the Daily Log System

The Agents are liable to keep all the Companies information (location, employee details, contact numbers) in complete discretion and confidentiality.

Managing multiple tasks simultaneously, such as answering phones, attending to visitors, and handling administrative duties

Communicating effectively with colleagues to share information and updates whenever needed.

The Agents Supervisor to maintain one file with all details and is responsible for updating the same.

Responding calmly and efficiently in crisis situations and follow established protocols for emergency procedures.

Keeping the front desk area clean, organized, and presentable

Ensuring that promotional materials or displays are up to date.

Dicetek is a Global IT Solutions and Services Company, incorporated
in 2006 with its Head Quarters in Singapore. We continue to expand
our global network while providing high valued-added consulting
services that assist our clients in expanding their business
operations on a global basis.
DICETEK has established offices in India, UAE, Singapore & the USA.
As a world-class company with a regional focus, we primarily focus on
providing IT Solutions, IT Consulting, and Professional Services,
across different verticals like Banking & Financial Services, Telecom,
Government, Oil & Gas, Logistics, Supply Chain, Manufacturing,
Sales Automations.
We have a solid performance and reputation in the technology
industry for providing excellent services to our clients.
Our values are represented by our integrity, thought leadership, and
commitment in maintaining a high level of excellence in the constant
the evolving world of information technology.
With more than 16 years in the industry, we have established a
successful track record of Consulting services delivery across a
variety of technical roles across the public and private sectors.
Dicetek has a specialist team of IT Consultants who offer both
international experience and a deep understanding of the local
market.