Customer Service Agent Full-time Job

2 weeks ago   Customer Service   Dubai   175 views Reference: 35299
Job Details

An opportunity has arisen for a Customer Service Agent to join D-Marin. The main duties and responsibilities of this role:

To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer database, regular reports etc.

To make offers, issue invoices, credit notes, prepare berthing/leasing related agreements.

To carry out any other duties that may be required to operate the facilities at D-Marin as requested by the Marina Manager occasionally.

To insert all necessary data and keep records up to date to operate the marina management software properly.

To collect security deposit, payments and hand over to the accounting department along with related reports, refund security deposit to clients

To participate in boat shows and other marketing events on behalf of the company.

Establish, build, and expand relationships with potential customers and businesses (agents) to increase sales.

Conduct meetings and sales presentations with and to potential customers and businesses (agents).

Build relations with businesses and conduct the necessary activities to onboard new businesses (agents).

Negotiating and closing sales with potential customers within a pre-set of rules.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Good English language (written and spoken), Arabic language (spoken) is an advantage

High level of agility, adaptability, emotional Intelligence when dealing with internal and external guests

Knowledge of Opera version 5 and/or Opera Cloud (Level of expertise – Basic)

Genuinely passionate about serving others, understanding, listening and responding effectively to requests; attentive to detail

Experience working in a multi-cultural environment

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.