CRM Specialist Full-time Job

6 days ago   Facilities Management   Dubai   52 views Reference: 14518
Job Details


Clients Data Base:

Correct data on each client: address, double entry merger, etc.

Update it with extra qualitative information by cross checking with store client book. Make sure that the books are always kept in a secure place in store

Contact Clients directly for feedback.

Train and coach the store team on customer relationship:

Monitor the capture rate for each store.

Organise training sessions on phoning etiquettes, teasing clients and follow-up form filling.

Field Coaching by spending majority of your time on the shop floor.

Business Development & CRM Actions :

Insuring the usage of the data base to optimise boutique business.

Prepare the action plans for the sales teams with objectives, deadlines, means and tools (list of clients, information and history gathered from Bedior) and support them.

Monitor the results of the actions and update the database accordingly.

Support the team in offering an extra-mile service to our top clients in order to retain them.

Help teammates building loyalty from their new clients and maximising their potential in order to create foot flow in-store.

Develop new prospects by working closely with partners and middlemen.

Re-distribute inactive clients to the sales team and give them objectives.

Distribute high potential prospects to the sales team with objectives to achieve.

Maximise the top clients potential on high value items, special orders and pre-selling.


Organisational skills and structured.

Can work on his own and within a team.

Diplomatic, sharp and creative in his using of all resources, people and tools available to him.

Hands-on and shop floor orientated.

Communication skills: individually and collectively.

Inspiring and legitimate.

Seen as a support in his way of getting respect.

Company Description
Welcome to Christian Dior Couture, House of Dreams, House of Talents.Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers dart. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Diors House of Talents today more than ever.