CRM Specialist Full-time Job
6 days ago Facilities Management Dubai 52 views Reference: 14518Job Details
Objectives
Clients Data Base:
Correct data on each client: address, double entry merger, etc.
Update it with extra qualitative information by cross checking with store client book. Make sure that the books are always kept in a secure place in store
Contact Clients directly for feedback.
Train and coach the store team on customer relationship:
Monitor the capture rate for each store.
Organise training sessions on phoning etiquettes, teasing clients and follow-up form filling.
Field Coaching by spending majority of your time on the shop floor.
Business Development & CRM Actions :
Insuring the usage of the data base to optimise boutique business.
Prepare the action plans for the sales teams with objectives, deadlines, means and tools (list of clients, information and history gathered from Bedior) and support them.
Monitor the results of the actions and update the database accordingly.
Support the team in offering an extra-mile service to our top clients in order to retain them.
Help teammates building loyalty from their new clients and maximising their potential in order to create foot flow in-store.
Develop new prospects by working closely with partners and middlemen.
Re-distribute inactive clients to the sales team and give them objectives.
Distribute high potential prospects to the sales team with objectives to achieve.
Maximise the top clients potential on high value items, special orders and pre-selling.
Profile
Organisational skills and structured.
Can work on his own and within a team.
Diplomatic, sharp and creative in his using of all resources, people and tools available to him.
Hands-on and shop floor orientated.
Communication skills: individually and collectively.
Inspiring and legitimate.
Seen as a support in his way of getting respect.
