Concierge Supervisor Full-time Job

3 weeks ago   Facilities Management   Dubai   24 views Reference: 26848
Job Details

What will I be doing?

As a Personal Concierge at Waldorf Astoria Dubai International Financial Centre, you will be part of the Front Office Team which is the main connection between the Guests, the hotel, and the various hotel departments. A Personal Concierge truly influences the first impressions of our Waldorf Guests and VIP Guests and therefore, is responsible for performing the following tasks to the highest standards:

Check the Guest arrival reports in advance for True Waldorf Service Guests and VIP Guests and coordinate with the Housekeeping team on room allocations.

Contact Guests through pre-arrival email process and pre-arrival phone calls to welcome the Guests and ascertain their needs and special arrangements, as well as their arrival time.

Be responsible for special room assignments and suite occupancies.

Welcome and fulfill the check-in process of True Waldorf Service Guests and VIP Guests, including escorting Guests to their rooms and explaining.

the room amenities and facilities.

Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.

Manage the Guest Relations Desk in the hotel lobby.

Serve as the main point of contact for True Waldorf Service Guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.

Maintain the inventory of Guest amenities.

Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

What are we looking for?

A Personal Concierge at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:

Previous experience in similar role.

Calm, efficient and organized with great attention to detail.

Excellent personal presentation and communication skills.

A passion for delivering exceptional levels of Guest service.

Ability to multi-task while maintaining a positive attitude when working with Guests.

Computer literate and able to navigate through the property management systems.

Professional manner with an emphasis on hospitality and guest service.

Proven ability to listen and respond to demanding Guest needs.

Conflict resolution experience.

Cash handling experience.

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.