Concierge Supervisor Full-time Job3 weeks ago Facilities Management Dubai 35 views Reference: 19708
KEY ROLES & RESPONSIBILITIES
Supervises and directs Concierge activities.
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
Coordinates the paging of guests in the lobby and Food & Beverage outlets
Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
Prepares efficient work and vacation schedule for Concierge tam, taking into consideration project occupancy and forecasts and large group movements
Ensures that all Concierge team are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Chef Concierge.
Prints the shift report and prepares guest arrival and departure.
Follow-up from trace report
Conducts briefing and briefs next shift on outstanding matter requiring further action.
Co-ordinates meal breaks.
Keeps work areas neat at all times.
Maintains storage room in good control.
Supervises room change and transfer of luggage from one room to another.
Human Resources and Training
Prepares and administers detailed induction program for new staff
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
Occupational Health and Safety Responsibilities
Adheres to OH&S policies and procedures and ensures direct reports do the same
Log security incidents and accidents in accordance with hotel requirements