Concierge Supervisor Full-time Job

KEY ROLES & RESPONSIBILITIES

Supervises and directs Concierge activities.

Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)

Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean

Coordinates the paging of guests in the lobby and Food & Beverage outlets

Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times

Prepares efficient work and vacation schedule for Concierge tam, taking into consideration project occupancy and forecasts and large group movements

Ensures that all Concierge team are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

Handle problems associated with guests and liaise with department heads or executive management in the absence of the Chef Concierge.

Prints the shift report and prepares guest arrival and departure.

Follow-up from trace report

Conducts briefing and briefs next shift on outstanding matter requiring further action.

Co-ordinates meal breaks.

Keeps work areas neat at all times.

Maintains storage room in good control.

Supervises room change and transfer of luggage from one room to another.

Human Resources and Training

Prepares and administers detailed induction program for new staff

Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training

Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs

Occupational Health and Safety Responsibilities

Adheres to OH&S policies and procedures and ensures direct reports do the same

Log security incidents and accidents in accordance with hotel requirements

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.