Concierge Agent Full-time Job

3 months ago   Tourism & Hospitaltity   Dubai   119 views Reference: 46164
Job Details

Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.

Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.

Maintain a network of service providers for the efficient conduct in coordinating guest requirements.

Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.

Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.

Respond to queries positively.

Develop guest preference records and guest history.

Follow through all endorsements at the concierge and ensure completion.

Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.

Be transparent and responsible on matters involving finances.

Maintain absolute integrity and trustworthiness in the team.

Promote and follow a safe work environment.

Promote and lead a service driven, results driven work environment.

Follow departmental SOP’s (Standard Operating Procedures) including all safety policies.

Other duties as assigned.

Company Description
The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.