Concierge Agent Full-time Job

2 weeks ago   Facilities Management   Dubai   30 views Reference: 37853
Job Details

What will I be doing?

A Concierge Agent at Conrad Dubai is performing the following tasks to the highest standards:

Serve as a key point of contact for guests and efficiently respond to guest enquiries.

Extend a warm welcome to arriving guests and assist guests upon their departure, as required.

Engage with guests throughout their stay and assist in providing each guest with a tailored guest experience, based on their needs and preferences.

Provide information, recommendations and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..

Process and deliver messages for guests, as required.

Deliver and safely storage guest luggage upon their arrival and departure.

Stay up to date with all hotel services, daily VIP arrivals and special events.

Ensure orderliness and safety guidelines around the lobby and front door areas.

Project a professional manner with an emphasis on hospitality and guest service at all times.

Maintain a clean, healthy, and safety working area.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

What are we looking for?

A Concierge Agent at Conrad Dubai is always working on behalf of our guests and working with other team members. To successfully fill this role, you should possess the following skills and characteristics:

Previous experience in a similar role.

Excellent communication skills (oral and written).

Positive attitude.

Commitment to delivering a high level of customer service.

Excellent grooming standards.

Flexibility to respond to a variety of different work situations.

Ability to work on your own and as part of a team.

Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc..

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.