Concierge Full-time Job

3 weeks ago   Facilities Management   Dubai   15 views Reference: 26812
Job Details

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

Process and deliver messages for Guests

Deliver and safely storage Guest luggage

Stay current with all hotel services as well as daily VIP requests and special events

Ensure orderliness and safety guidelines around the lobby and front door areas

Provide support to Management as required, in cases of emergency

Project a professional manner with an emphasis on hospitality and Guest service

Maintain a clean, healthy, and safety working area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

At Hilton Dubai Palm Jumeirah, Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a variety of different work situations

Ability to work on your own and as part of a team

Knowledge of the local area

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.