Complaint Handler Full-time Job

2 weeks ago   Others   Abu Dhabi   32 views Reference: 35343
Job Details

Identify major issues and explore where additional information from complainants, insurance companies and third parties are required.

Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills.

Understand the complaints registered by the consumers and support the team to devise a potential solution to the consumer complaint.

Leverage the understanding of insurance products, operations, and systems in resolution of complaints.

Identify improvement opportunities in the complaints resolution processes and escalate issues through relevant channels when appropriate.

Qualifications And Experience

Bachelor’s degree in Banking/Insurance/Finance or any other related discipline.

Proficient in the Arabic Language. Proficiency of the English language would also be ideal.

2 - 3 years of experience with at least 1 year of experience in a similar role

Working experience in the UAE, with appropriate familiarity with the UAE market and regulations

Experience with insurance companies and handling of complaints would be preferred

Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.