Cluster IT Supervisor Full-time Job

3 weeks ago   IT & Telecoms   Dubai   197 views Reference: 35241
Job Details

What will I be doing?

As a Cluster IT Supervisor, you will support overall the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotels and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Cluster IT Supervisor will perform the following tasks to the highest standards:

Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages

Manage all property owned IT equipment and order new IT equipment ahead of time, strictly following Hilton purchasing policies, guidelines and approval chains

Provide on-site user and guest support related to software applications, hardware and network connectivity

Respond to all assistance requests very speedily and with a service orientation attitude in line with our brand-specific

Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment

Support HR and GM on effectively managing IDM at the hotel (register, activate, change, de-activate system users)

Provide regular IT related skills / knowledge training to hotel Team Members and HODs to increase their independence in resolving potential IT issues

Manage shared technology resources

Periodically implement and carry out preventive maintenance on systems to ensure their reliability and availability

Manage IT setups and installations on property, ensuring compliance with company and local standards

Recommend system improvements

Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for?

Cluster IT Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT experience, preferably in the hotel, leisure, and/or service sector

Experience of all Microsoft systems

Experience of hotel applications, such as Fidelio and Micros, preferred

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.