Cluster Groups Coordinator Full-time Job

2 weeks ago   Facilities Management   Dubai   25 views Reference: 31042
Job Details

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).

This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.

Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).

Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)

Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

Manage Hotel inventory in relation to group reservations and monitor potential wash of business.

Produce reports and statistics as requested by the Revenue Team. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.

Manage Group payments, cancellations, rooming lists and terms and conditions.

Maintains a precise filing system for all Group reservations and correspondence.

Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).

Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue / Sales / Operations Teams are informed of any guest feedback.

Ensures a clear line of communication with other departments for special requests or other reservation-related matters.

Clear communication with all staff in relation to all group related topics.

Ensure VIP and complimentary room night procedures are adhered to.

Ensure Accor brand and company standards are implemented and updated.

Ensure security and safety procedures are updated and implemented.

Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.

Promotes positive working environment by developing positive team spirit.

Setup of confidential contracts and agreements

Other duties as requested.

Ensure group blocks are updated with correct rate code and market code when entering the blocks.

Company Description
The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.