Club Lounge Manager Full-time Job

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure

Manage and supervise the lounge during operating hours

Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour

Meet and greet all guests personally

Oversee maintenance of efficient repeat guest history system

Promote Inter-Hotel sales and in-house facilities

Perform such functions to include but not be limited to:

Prepare Raffles Club guest welcome letters

Monitor guest comment cards and feedback

Attend to special requests by guests

Handle guest complaints and refer them as necessary, follow up on corrective action

Compile, analyze and control Raffles Club costs and inventory

Prepare requisitions for amenities on a timely basis

Ensuring and maintain entire range of services offered for the Raffles Club Lounge

Appraise appearance, discipline and efficiency of all staff under direct supervision

Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations

Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements

Performs related duties and special projects assigned

Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

Plan for future staffing needs and recruit in line with company guidelines

Prepare detailed induction programmes for new staff

Analyze training needs of Front Office staff and develop training programmes

Conduct probation and formal performance appraisals

Coach, counsel, discipline staff and provide constructive feedback to staff

Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget

Adhere to OH&S policies and procedures and ensure your direct reports do the same

Personal Attributes

Good organisational skills

Good level of engagement with residents

Ability to manage a multi-cultural workforce

Excellent leadership & communication skills

Display high levels of integrity, dedication and support for continuous improvement

Flexible management style to meet the challenges of a changing work environment

Good knowledge of the entire Front Office Operations

Must be a self-starter, coach & mentor who can motivate the Team to perform their best

Knowledge of Opera Property Management System preferred

Qualifications

Degree from School for Tourism & Hotel Management

Experience

Minimum 3 - 5 years’ relevant experience with at least 2 years at a managerial level.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.