Client Service Associate Full-time Job

Key Responsibilities

Maison Ambassador

Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements

Embodies the excellence of the service. Responsible for welcoming each client, offering a personal interaction.

Complies with the high standards of Cartier sales and service. Respecting and applying the Cartier CS rules, process & policies of the Maison.

Participates to boutique life and to team meetings.

Implements Customer Service action plan provided by Retail Management.

Client Satisfaction and technical advisor

Understand the client request and find proper solutions to satisfy their needs.

Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services

Ensures regular communication with boutique watchmaker and seamless process in place

Strong knowledge of Cartier creations, solutions, and Service policies.

Constantly deals with workshop coordinators in order to find solutions vs. customer issues

Maintains a solid relationship with CS manager in Cartier office.

Monitoring clients files

Monitors the CS files and sales accessories linked with service.

Understands clearly the daily reporting and importance of respecting timeframes to contact clients.

Knows the repair flow : clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection

Files, organizes and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.

Ensure the follow up of the main indicators linked to after-sales service

Ensures proper client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints.

Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.

Sales

Sale of service

Applies client experience guidelines and technical expertise to advice clients on suggested service and product sales.

A French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.
Founded during the era of great inventions, Cartier has always been inspired by the progression of ideas and artistic movements. The Maison continues this progression today, all the while creating an expression of its own.
Love, Trinity, Juste un Clou, Tank, Panthère, Santos From high and fine jewelry to watchmaking, from leather goods to fragrances, eyewear and objects, Cartier reveals beauty in every creation, with just the right touch of panache and the secret signature of its unique expertise.