CID Agent Full-time Job

2.1.1 Scanning identification documents

2.1.2 Updating guest profiles to Dubai police website upon check in / check out

2.1.3 Matching PMS in house report with CID in house report.

2.1.4 Communicating with guests about the regulations

2.1.5 Ensuring the privacy and security of guests personal information

2.1.6 Receive each guest call in a professional and friendly manner.

2.1.7 Maintain effective communication with all related department to ensure smooth service delivery.

2.1.8 Handle every query in a polite and courteous manner and exceed guest expectations.

2.1.9 Ensure guests are greeted by name upon calling as per Rixos Standards.

2.1.10 Maintain an up to date knowledge of the hotel and local services.

2.1.11 Maintain an awareness of guest profile through the Opera guest profile system.

2.1.12 Complete management's long distance call vouchers and record them on the traffic sheet.

Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. It curates and manages unique properties and experiences in some of the most exciting destinations worldwide.
Founded in 2011 by entrepreneur Sharan Pasricha, Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the worlds fastest-growing lifestyle and leisure hospitality company, with Accor holding a majority shareholding. Ennismore comprises three business units, a lifestyle collective rooted in culture and community; iconic luxury venues pioneering the art of French hospitality by Paris Society, and immersive resorts creating havens for escapism and entertainment led by Rixos.