CID Agent Full-time Job

2.1.1 Scanning identification documents

2.1.2 Updating guest profiles to Dubai police website upon check in / check out

2.1.3 Matching PMS in house report with CID in house report.

2.1.4 Communicating with guests about the regulations

2.1.5 Ensuring the privacy and security of guests personal information

2.1.6 Receive each guest call in a professional and friendly manner.

2.1.7 Maintain effective communication with all related department to ensure smooth service delivery.

2.1.8 Handle every query in a polite and courteous manner and exceed guest expectations.

2.1.9 Ensure guests are greeted by name upon calling as per Rixos Standards.

2.1.10 Maintain an up to date knowledge of the hotel and local services.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.