Butler Coordinator Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   15 views Reference: 34368
Job Details

Key Roles & Responsibilities

Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction

Receives, records, and distributes various reports via the Opera system

Receives, records, and transmits guest requests accurately to the team at all times

Maintains and update administrative data

Maintains key control & track sheet

Maintains working area and equipment in a proper state of cleanliness and repair

Handle guest complaints; delegates immediately & reports to Shift In-charge

Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards

Attends meetings and training sessions as required

Has an awareness of all positions in the Butler service dept. including their job functions

Adheres to Housekeeping/ Butler’s standards and procedures and enforces the same

Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry

Ensures smooth handover of daily activities to next shift

Is fully aware of Raffles Standards

Performs related duties and special projects assigned

Occupational Health and Safety Responsibilities

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Log security incidents and accidents in accordance with hotel requirements

Company Description
We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.