Business Service Manager Full-time Job

1 week ago   Human Resources   Dubai   61 views Reference: 14342
Job Details


• Manage the development and delivery of business services to our customers

• Ensure the delivery of our services are in line with customer requirements

• Oversee the development and maintenance of our customer service process and procedures

• Monitor service delivery performance and customer feedback

• Develop and implement initiatives to improve customer service

• Coordinate service activities and resources

• Proactively identify customer service issues and initiate problem solving

• Lead customer service meetings and update status reports

• Provide on-site or remote customer service support


• Bachelor’s degree in business administration or related field

• 5 years of demonstrated experience in customer service

• Working knowledge of business service delivery processes

• Strong business acumen to identify service improvement opportunities

• Exceptional problem-solving abilities and decision making capabilities

• Ability to communicate effectively and build relationships at all levels

• Proven track record of achievement and success

If you have what it takes for this challenging position, please apply today! We look forward to hearing from you!


Company Description
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
The IIQAF Group of Companies is committed to providing the highest quality services to its customers. In the hospitality sector, the company offers a wide range of services, from hotel and restaurant management to event planning and catering. In the information technology sector, the company provides software development, web design, and IT consulting services. In the tourism sector, the company offers travel and tour packages, as well as destination management services. In the insurance sector, the company provides a variety of insurance products, including life, health, and property insurance. Finally, in the health care sector, the company provides medical services, including primary care, specialty care, and home health care.