Bellboy Full-time Job

2 weeks ago   Facilities Management   Dubai   71 views Reference: 35540
Job Details

Key Responsibilities

Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.

Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.

Collect luggage from guest rooms and keep them in a secure area until guest departure.

Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.

Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.

Maintain cleanliness and tidiness of luggage storage room.

Skills, Knowledge and Expertise

Desired Skills & Qualifications

Minimum of 1 to 2 years’ experience in a similar position

Preferably in an international, luxury five-star hotel

English - excellent communication skills

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.