Asst. Learning & Quality Manager Full-time Job2 weeks ago Training Dubai 97 views Reference: 20106
Some of your main role responsibilities are:
Establishes and drives a high level of Leadership strength and competence through training/seminars/ resources
Is present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities
Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement
Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours, and is responsible to drive the culture through training programs.
Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
Manages intern arrivals experience & provide learning support.
Ensure Interns are well treated and developed
Create a talent pool of high potentials within the business from the Annual Performance Appraisals
Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals
Educate colleagues on the brand standards and ensure departmental training related to standards are taking place
Conduct spot training and support function heads with a clear understanding of challenges and opportunities
Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
Conducts all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs
Develops a network with other L&D professionals to learn best practices and establish game-changers to the business
Manages the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments
Supports and establish a learning culture within the hotel
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
Good oral and written proficiency in English Language is a must.
Certification of train-the-trainer is preferred.