Asst. Learning & Quality Manager Full-time Job

2 weeks ago   Training   Dubai   97 views Reference: 20106
Job Details

Some of your main role responsibilities are:

Establishes and drives a high level of Leadership strength and competence through training/seminars/ resources

Is present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities

Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement

Acts as a role model to colleagues by living the IHG Values and brand Service Behaviours, and is responsible to drive the culture through training programs.

Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.

Manages intern arrivals experience & provide learning support.

Ensure Interns are well treated and developed

Create a talent pool of high potentials within the business from the Annual Performance Appraisals

Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals

Educate colleagues on the brand standards and ensure departmental training related to standards are taking place

Conduct spot training and support function heads with a clear understanding of challenges and opportunities

Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.

Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.

Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.

Conducts all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs

Develops a network with other L&D professionals to learn best practices and establish game-changers to the business

Manages the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments

Supports and establish a learning culture within the hotel

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.

Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.

Good oral and written proficiency in English Language is a must.

Certification of train-the-trainer is preferred.

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.