Associate Director Customer Analytics Full-time Job
1 month ago Customer Service Dubai 172 views Reference: 48150Job Details
Qualifications And Skills
Experience:
Minimum of 8-10 years of experience in customer analytics, customer experience management, or a related field, preferably within an International consulting firm.
Proven track record in leading customer analytics programs, VoC initiatives, or insight ecosystems.
Experience in deploying advanced analytics, data science, and machine learning solutions to drive customer-centric decision-making.
Demonstrated experience in working with cross-functional teams, including marketing, sales, and service departments.
Technical Expertise:
Strong knowledge of analytics tools and technologies, including data visualization platforms (e.g., Tableau, Power BI), statistical analysis software, and CRM systems.
Familiarity with advanced data analytics techniques, including machine learning, predictive analytics, and customer segmentation.
Experience in integrating CX metrics with financial performance indicators to measure business impact.
Leadership & Management:
Proven ability to lead and manage teams in delivering complex analytics projects.
Strong communication, presentation, and stakeholder management skills.
Experience in mentoring and developing junior talent in analytics or related fields.
Education:
Bachelor’s degree in data science, business analytics, statistics, or a related field. A Master’s degree or MBA is highly desirable.
Languages:
English and Arabic