Associate Director Customer Analytics Full-time Job

1 month ago   Customer Service   Dubai   172 views Reference: 48150
Job Details

Qualifications And Skills

Experience:

Minimum of 8-10 years of experience in customer analytics, customer experience management, or a related field, preferably within an International consulting firm.

Proven track record in leading customer analytics programs, VoC initiatives, or insight ecosystems.

Experience in deploying advanced analytics, data science, and machine learning solutions to drive customer-centric decision-making.

Demonstrated experience in working with cross-functional teams, including marketing, sales, and service departments.

Technical Expertise:

Strong knowledge of analytics tools and technologies, including data visualization platforms (e.g., Tableau, Power BI), statistical analysis software, and CRM systems.

Familiarity with advanced data analytics techniques, including machine learning, predictive analytics, and customer segmentation.

Experience in integrating CX metrics with financial performance indicators to measure business impact.

Leadership & Management:

Proven ability to lead and manage teams in delivering complex analytics projects.

Strong communication, presentation, and stakeholder management skills.

Experience in mentoring and developing junior talent in analytics or related fields.

Education:

Bachelor’s degree in data science, business analytics, statistics, or a related field. A Master’s degree or MBA is highly desirable.

Languages:

English and Arabic

Company Description
For almost 50 years, KPMG Lower Gulf Limited has been providing audit, tax and advisory services to a broad range of domestic and international, public and private sector clients across all major aspects of business and the economy in the United Arab Emirates and in the Sultanate of Oman. We work alongside our clients by building trust, mitigating risks, and identifying business opportunities. As we continue to grow, we aim to evolve and progress in order to ensure the highest levels of public trust in our work. Our values are: Integrity: We do what is right. Excellence: We never stop learning and improving. Courage: We think and act boldly. Together: We respect each other and draw strength from our differences. For Better: We do what matters.To meet the changing needs of our clients, we have adopted an approach aligned with our global purpose: Inspiring Confidence, Empowering Change. Our three pillars exceptional quality of service, an unwavering commitment to the public interest, and building empowered teams are the foundation of our firm.