Assistant Reservations Manager Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   69 views Reference: 37858
Job Details

What will I be doing?

As Assistant Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Assistant Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise occupancy levels by reviewing and revising revenue strategies

Work with the Sales and Events Teams to maximise corporate and group rates

Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

Assist in the recruiting, managing, training and developing of the Team

Participate in the organisation of hotel promotional activities

What are we looking for?

A Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience with reservations in the hotel/leisure sector

Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

Excellent organisation and planning skills

Accountable and resilient

Flexibility to respond to a range of different work situations

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.