Assistant Manager Rooms Reservations Full-time Job

1 week ago   Others   Dubai   38 views Reference: 31742
Job Details

About the Job:

An exciting opportunity has arisen for an Assistant Manager in Rooms Reservations at Jumeirah Zabeel Saray. The main duties and responsibilities of this role are:

To manage and effectively lead the Reservation Team to ensure all functions and responsibilities are executed to the highest standards. The Assistant Reservations Manager should effectively coordinate with all concerned departments, promoting positive and productive cross working with other teams. Responsible for daily operational requirements related Reservations to support Revenue, Sales, Finance and Operational hotel teams objectives.

Supporting Director of Revenue with IDEAS RMS and daily revenue management daily operations

Ensuring that the profiles within the Oracle Fusion system are linked, to ensure effective sales tracking

Ensuring all rates are loaded correctly within the system to ensure accurate tracking

Being fully conversant with all functions of Jumeirah’ CRS system and ensuring that the information is effectively updated

Ensuring that all team members are at all times aware of the packages and offerings to market

Implementing a consistent method for reservations team to handle reservations inquiries.

Ensuring reservations are taken accurately and traces are in place for front office to follow up as required

Ensuring that reservations include accurate billing details and that the accounts department have the required information

Ensuring all calls are answered promptly and converted and all emails are responded to within a timely basis

Ensure 100% tracking & account linkage within the Oracle profiles

Communicating the selling strategy to team

Achieving as a minimum the objective/goal for accuracy of reservations within the customer surveys

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.