Assistant Manager Concierge Full-time Job

3 weeks ago   Others   Dubai   28 views Reference: 35277
Job Details

An opportunity has arisen for an Assistant Manager to join the Concierge Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

Manages day-to-day operation of the department, ensuring all service standards are met in line with standard operating procedure and they are followed in a courteous yet professional manner, providing delightful and engaging services to all guests.

Ensure that all guest queries and requests for information are handled efficiently and in a timely manner.

Supervise the porch and luggage services ensuring a smooth and efficient operation with no delay, loss or damage and ensuring maximum guest satisfaction and following of standards.

Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.

Ensure all Concierge colleagues are equipped with the resources to perform all duties up to Jumeirah and Madinat Jumeirah standards.

Ensure that all colleagues are groomed, wear the correct uniform and nametag at all times and report for duty punctually.

Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing, etc.) and pass the knowledge on to the Front Office Team.

Prepare the weekly duty roster ensuring optimum coverage, monthly attendance sheet and annual vacation plan for all Concierge staff, as well as control their pending vacation, sick leaves and lieu days.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum of 3 years experience in Concierge role with a luxury 5-start property.

Fluency in English and proficiency in at least one of the following languages: Arabic, Russian or any European language.

Strong leadership and managerial skills

Excellent communication and interpersonal abilities

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.