Assistant Manager Club Millesime Full-time Job

To personally greet and escort the guests rather than pointing out directions.

To ensure that the privacy of the guests and the confidentiality of the information is respected.

To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.

To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.

To be fully aware of and to report all guest comments or complaints.

To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.

To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.

To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.