Assistant Manager Clients Relations Full-time Job

2 days ago   Others   Dubai   24 views Reference: 36031
Job Details

Tasks & Responsibilities

Facilitate the completion of day to day operations through the available resources efficiently.

Execute the set policies and procedures, to ensure that operations are being achieved both efficiently

and effectively.

Enhance and streamline processes in order to make sure the scope of work is met.

Ensures all contract services are managed whilst complying to the contract management plan.

Monitor the customer relationship management system, identifying and resolving standard issues and

escalating these to a senior manager as appropriate.

Act as a point-of-contact for all clients, assist them with their requests by coordinating with touch

point concerned departments.

Assuring that DSO employee and companies/clients are updated on all necessary laws, regulations,

and legal frameworks pertaining to the Department's services.

Monitor customer/client feedback to improve the services provided for them, improve retention,

create better customer experience.

Assist in creating and planning initiatives and joint initiatives with other freehold consumers to raise

social and general awareness in the community.

Responsible for conducting exit interview with clients as an attempt to retain them and to gain better

insight of their experience in DSO.

To generate standard insights, collect and evaluate data using specified tools, methodologies, and

formats.

Assist team members to make use of the data from Customer Relation Management System to advise

and assist clients.

Qualifications

Bachelor's degree in business administration, or a related field.

Proven experience in client relations, customer service, or account management.

Strong Interpersonal and communication skills.

Excellent problem-solving skills

Ability to build and maintain positive relationships with clients.

Strong analytical skills.

Company Description
Dubai Careers is an innovative, centralized job portal that enables jobseekers across the globe to access hundreds of opportunities in Dubai government entities - private sector jobs are soon to be included.
Developed by Smart Dubai, to help organizations connect with the right candidates using a smart-match process that maps candidates to best fit positions through a ranking system.
Job seekers features include:
Registering easily
Recommending a family member or a friend
Sharing a selected job via social networking platforms
Attending video interviews using smart devices
Using Arabic to apply for jobs 1st employment portal to use this language
Building career profiles and directly linking them to the applicants account on LinkedIn - the exclusive network partner for Dubai Careers
Applying under categories such as People of Determination, Fresh Grads, Emiratis
Looking for volunteering opportunities - a step towards supporting the UAEs Year of Giving
"Qualified people are the main pillar required to fulfill the leadership's vision of seeking the smartest and happiest city in the world, H.E. Wesam Lootah, CEO of Smart Dubai Gov