Assistant Manager Call Center Quality Assurance Full-time Job
6 days ago IT & Telecoms Dubai 31 views Reference: 45254Job Details
Requirements
Bachelor's Degree
Minimum 5 years of experience in operations in a mid-senior role, preferably in Gulf Region.
Knowledge of industry-specific compliance and regulatory standards, including data protection, customer service best practices, and company policies that ensure operational compliance;
Strong understanding of quality assurance frameworks, methodologies, and customer experience principles;
Proficiency in data analysis tools, quality monitoring software, and Microsoft Office Suite
Excellent communication, leadership, and coaching skills;
Strong analytical skills with the ability to interpret data and make strategic decisions
A customer-focused mindset with a passion for delivering high-quality experiences;
Ability to manage multiple tasks and work under pressure in a fast-paced environment;
Company Description
A community where underused goods are redistributed to fill a new need, and become wanted again, where non-product assets such as space, skills, and money are exchanged and traded in new ways that dont always require centralized institutions or middlemen. dubizzle is a part of the Dubizzle Group Holdings Limited which also operates the largest property classified sites in Pakistan, Bangladesh and Morocco.
In April 2020, the Dubizzle Group Holdings Limited merged with the Netherlands-based OLX Group in certain key markets, and was valued at $1 Billion, giving it the coveted unicorn status. The group now also owns and operates Bayut in the UAE, OLX Pakistan, OLX Egypt and OLX Lebanon, in addition to several other platforms in the broader Middle East region, including Saudi Arabia, Bahrain, Oman, Kuwait and Qatar.
Now situated in the heart of Dubai Design District, Dubais skyline may have changed, but dubizzle has not, and there is so much more to come.
