Assistant Manager Airport Services Full-time Job

1 week ago   Others   Dubai   45 views Reference: 35641
Job Details

About The Role

As the Assistant Manager, Airport Services at Atlantis Dubai located in Dubai International Airport, you will play a crucial role in managing and coordinating airport services to ensure a seamless and exceptional experience for guests arriving and departing from the resort. Reporting to the Manager, Transport of Atlantis Dubai, you will oversee a team of airport service agents, handle logistics, and collaborate with various stakeholders to uphold the high standards of guest service and hospitality that Atlantis Dubai is renowned for.

Key Responsibilities

Assist the Airport Services Manager in overseeing the day-to-day operations of airport services, including arrival and departure procedures, transportation arrangements, and guest assistance.

Supervise airport service agents to ensure efficient and courteous handling of guest arrivals and departures, luggage handling, and transportation coordination.

Collaborate with airline partners, ground handlers, and airport authorities to streamline operations, resolve issues, and maintain strong relationships to enhance the overall guest experience.

Monitor service quality, compliance with safety and security protocols, and adherence to operational standards to ensure a smooth and welcoming experience for guests.

Support the implementation of training programs, service enhancements, and process improvements to optimize efficiency and guest satisfaction.

About You

Previous experience in airport services, guest relations, or hospitality operations, preferably in a luxury hotel or resort environment.

Strong leadership skills with the ability to motivate and guide a team in a fast-paced airport setting.

Excellent communication and interpersonal abilities, with a customer-centric approach and a passion for delivering exceptional service.

Knowledge of airport operations, baggage handling procedures, and relevant regulations.

Detail-oriented, organized, and adaptable to changing circumstances in a dynamic airport environment.

Company Description
Discover an extraordinary world beyond anything youve ever imagined. Our Atlantis properties in Dubai and Sanya, China redefine the concept of entertainment destination resorts. They are extraordinary, intriguing and unique destinations full of life, wonder and surprise.Atlantis is all about superlatives: more variety and choice than you can imagine, experiences so creative and fun they astound, and service truly dedicated to wonder and excitement.At Atlantis, our purpose is to deliver the Extraordinary to every holiday and experience. It is at the heart of everything we do. To us, Extraordinary is larger than life. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests expectations at every possible turn.