Assistant Guest Relations Manager Full-time Job

3 weeks ago   Tourism & Hospitaltity   Dubai   38 views Reference: 26815
Job Details

What will I be doing?

As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist Guest Relations Manager with the daily operations of the department

Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests

Manage special room assignments and suite occupancies

Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms

Ensure all VIP room standards are met and amenities are in place before arrival

Manage the Guest Relations Desk in the hotel lobby

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Maintain inventory of Guest amenities

Demonstrate current knowledge of all hotel products and services

Offer a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high levels of customer service

Ability to work under pressure

Flexibility to respond to a variety of different work situations

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in a managerial role within a Guest Relations department

A passion for delivering an exceptional level of Guest service

A degree or diploma in Hotel Management or equivalent

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.