Assistant Front Office Manager Full-time Job

Key Responsibilities as an Assistant Front Office Manager:

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.

Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

Delivers on plans and objectives where front office initiatives & hotel targets are achieved

Supervises the front office team fostering a culture of growth, development and performance within the department

Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained

Builds and maintains effective working relationships with all key stakeholders

Takes ownership to deliver an effective planned guest engagement programme

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Undertake full responsibility for Scheduling and Payroll of the department.

Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Coordinate daily activities with hotel management team on a daily basis.

Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.

Requirements and skills: -

High school degree or equivalent; bachelor's degree or certification in management in related field preferred

2+ years of previous experience as an Assistant Manager Front Office or a related role preferred

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Solid customer service skills

Excellent leadership, team building, and management skills

Encouraging to team and staff; able to mentor and lead

Ability to find creative solutions with proven problem-solving capabilities offering support where required

Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Female candidate who is a Russian/German speaker

Excellent verbal and written communication skills

Commitment to delivering exceptional guest service with a passion for the hospitality industry

Experience of working with IT systems on various platforms

In-depth understanding of the industry

The Radisson family of brands can be found around the world in more than 120 countries, with currently over 1,700 hotels in operation and under development. Radisson Hotel Group operates the business in EMEA and APAC with over 1,150 hotels in operation and under development. The international hotel group is rapidly growing with a plan to significantly grow the portfolio. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, artotel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is Radisson Hotel Groups loyalty program, which delivers an elevated experience that makes Every Moment Matter. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, Middle East, Africa, and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
At Radisson Hotel Group we care for people, communities and planet and aim to be Net Zero by 2050 based on the approved near-term Science Based Targets. With unique solutions such as 100% carbon neutral Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics.