Assistant Front Office Manager Full-time Job6 days ago Facilities Management Dubai 75 views Reference: 14642
Key Responsibilities as an Assistant Front Office Manager:
Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
Delivers on plans and objectives where front office initiatives & hotel targets are achieved
Supervises the front office team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Takes ownership to deliver an effective planned guest engagement programme
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Undertake full responsibility for Scheduling and Payroll of the department.
Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Requirements and skills: -
High school degree or equivalent; bachelor's degree or certification in management in related field preferred
2+ years of previous experience as an Assistant Manager Front Office or a related role preferred
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Ability to find creative solutions with proven problem-solving capabilities offering support where required
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Female candidate who is a Russian/German speaker
Excellent verbal and written communication skills
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Experience of working with IT systems on various platforms
In-depth understanding of the industry
The Radisson family of brands portfolio includes Radisson Collection, artotel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
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