Analyst WFM Reporting Full-time Job

CANDIDATE PROFILE

2+ yrs specific exp. in workforce scheduling (roaster creation), Real Time Mgt, Reporting & Warehousing.

Able to balance a large-scale function operation while understanding the strategic, detail-oriented planning required to deliver it.

Excellent analytical, numerical, problem-solving, and decision-making skills

Excellent verbal and written communication skills.

Ability to effectively present information and engage across all levels of the organization.

Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority in a 24*7 operational environment.

Proficient in MS Office (Macros + advanced functions) and WFM software utilized by assigned projects (Verint, IEX, Aspect, etc.)

Ability to work effectively in a new environment.

We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether youre a small company with big ideas or a leading global brand, were not just your next-door neighbor, were everyones, everywhere.
It doesnt matter if your customer journey spans channels, technology, or even oceans weve got you covered.
Were behind the scenes of the brands you rely on every day. So chances are, weve already met!