AI Customer Support Full-time Job

4 days ago   IT & Telecoms   Dubai   66 views Reference: 38128
Job Details

Key Responsibilities:

· Provide high-quality customer support for our AI products and services via phone, email, and chat.

· Troubleshoot and resolve customer issues related to AI products, providing timely and effective solutions.

· Educate customers on the features and benefits of our AI solutions, ensuring they maximize their use.

· Collaborate with the technical team to escalate and resolve complex issues.

· Maintain detailed and accurate records of customer interactions and support activities in the CRM system.

· Develop and update customer support documentation, including FAQs, guides, and training materials.

· Gather and report customer feedback to help improve our AI products and services.

· Stay updated on the latest advancements in AI technologies and our product offerings.

Required Qualifications:

· Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

· Proven experience in customer support, preferably with a focus on AI or technology solutions.

· Strong understanding of AI concepts and the ability to communicate technical information clearly.

· Excellent communication, problem-solving, and interpersonal skills.

· Ability to work independently and as part of a team in a fast-paced environment.

· Proficiency in CRM software and MS Office.

· Customer-oriented mindset with a passion for delivering exceptional service.

Company Description
A Land (https://a.land)
"A Land is your gateway to premium real estate investment opportunities in the UAE. Our platform offers comprehensive property management, sales, and consultancy services. Discover the best properties and make informed investment decisions with A Land."
Shop A Land (https://shop.a.land)
"Shop A Land is your premier marketplace for exclusive real estate properties and investment opportunities. Explore a diverse range of listings, from luxury apartments to commercial spaces, tailored to meet your unique needs and preferences."