Agent, Room Reservations Full-time Job2023-03-18 10:50 Tourism & Hospitaltity Dubai 65 views Reference: 4287
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their reservations, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
It is essential that you have previous experience in hotel room reservations, or similar environment. You should possess impeccable personal presentation, patience when dealing with guests, maintaining a positive attitude at all times, paying attention to detail, and passion about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.