Agent, Room Reservations Full-time Job

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their reservations, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in hotel room reservations, or similar environment. You should possess impeccable personal presentation, patience when dealing with guests, maintaining a positive attitude at all times, paying attention to detail, and passion about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Discover an extraordinary world beyond anything youve ever imagined. Our Atlantis properties in Dubai and Sanya, China redefine the concept of entertainment destination resorts. They are extraordinary, intriguing and unique destinations full of life, wonder and surprise.Atlantis is all about superlatives: more variety and choice than you can imagine, experiences so creative and fun they astound, and service truly dedicated to wonder and excitement. A unique opportunity awaits you at Atlantis The Palm, Dubai. Be part of a multicultural, talented team consisting of over 40 different nationalities to deliver a guest experience like no other. Work in a world where we strive to provide perfect service to our guests. We are defined by the people that we employ. We are focused on hiring people with the natural inclination to blow away the customer and the innate passion and desire to continuously strive for perfection.